Refund and Returns Policy

At Zoepawl Shop, we are committed to ensuring that you and your furry companions are satisfied with every purchase. If for any reason you are not happy with your order, this Refund and Returns Policy explains your rights and our procedures.

Eligibility for Returns 🐾

Items may be returned within 30 days of receipt. To be eligible for a return, products must be:

• Unused and in the same condition that you received them
• In the original packaging
• Accompanied by proof of purchase (invoice or order confirmation)

Non-Returnable Items 🚫

Certain items cannot be returned, including:

• Customized or personalized products
• Perishable goods such as food or treats
• Items showing signs of wear or damage by the customer

Return Process 📦

To initiate a return:

1. Contact our customer support via email at [email protected] with your order number and reason for return.
2. Our team will provide a Return Merchandise Authorization (RMA) and instructions for shipping.
3. Send the item back to our return address:

Refunds 💰

Once we receive and inspect the returned item, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days.

Exchanges 🔄

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Shipping Costs for Returns 🚚

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure your item reaches us safely.

Need Assistance? 🐾

If you have questions regarding refunds or returns, please contact our friendly support team at [email protected] or visit our website at https://zoepawl.shop. We are here to make your experience as smooth and cheerful as possible.